My CenturyLink
3.9star
65.9K reviews
1M+
Downloads
Everyone
info
About this app
The My CenturyLink app brings management of your account and services into one easy place.
You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.
Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi
We're here to help! You can get in touch via http://www.centurylink.com/contact
You can use the app to:
• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.
Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):
• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.
Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi
We're here to help! You can get in touch via http://www.centurylink.com/contact
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.9
64.1K reviews
James C.
- Flag inappropriate
July 30, 2020
Well the app lets you log on to your account...sometimes. In the 10 months that I've had CenturyLink, I've been able to log on only twice, otherwise "technical errors, try again later". So, to pay my bill or if I have questions, I have to call customer service during business hours since I have paperless billing. They require a 3 digit code as part of their customer verification - which is found on the bill. So you're SOL if you don't have the code and can't log on to the app.
55 people found this review helpful
Joanne Havran
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- Show review history
December 12, 2021
The options in the actual app are never what they show in the help topic. I use it to pay my bill/change my wifi password. When I actually find it I can't tell you how I got there. Sometimes it shows the options I want, sometimes it doesn't. 80% of the time, it is "experiencing technical difficulties" anyway. Several months ago it did not record my payments multiple times, even though I had the bank statements showing a deduction. They charged fees. It was a mess.
140 people found this review helpful
CenturyLink, Inc
December 28, 2021
I am sorry to hear the issues you have experienced with CenturyLink. Please feel free to email us details to talktous@centurylink.com with reference number 22982139, and I will be happy to assist. ~Dusty
A Google user
- Flag inappropriate
March 17, 2019
This app needs work! Everytime I want to make a payment it says "We're sorry, we experienced a system issue while submitting your payment". Or it will keep processing and processing and won't make my payment. Then when I log in it says they can't find my account at all sometimes. And I am putting in my info straight from the bill itself. Please fix these issues with your app.
77 people found this review helpful
CenturyLink, Inc
March 19, 2019
Hi Jessica, I am sorry you always experience trouble with the app when trying to submit your payment, we would be happy to take a look into this. Please send us an Email to TalkToUs@CenturyLink.com, with subject line Google Review 1189905, so I may further assist you. -Aaron
What’s new
With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:
• Minor updates and stability fixes.
As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp
• Minor updates and stability fixes.
As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp
App support
About the developer
Qwest Corporation
rajanikanth.tv@lumen.com
100 Centurylink Dr
Monroe, LA 71203
United States
+1 318-450-9431
